Many online casinos welcome players looking for the best sources of entertainment. But some risk spoiling your gaming experience, and complaints are often lodged against online casinos, especially when the site refuses to refund the player’s winnings.
Defaulting on payments is usually the problem faced by punters who choose to gamble online. Here are some tips on how to lodge a complaint against a casino that treats you unfairly or refuses to pay out your winnings.
Problems relating to bonuses
Players often encounter problems with bonuses. In this case, it’s best to know the terms and conditions of bonuses to avoid any potential problems. You need to understand them before taking advantage of them.
Bonus rules vary from one casino to another. Generally speaking, they apply to certain slot machines or another particular game. So choose the slots recommended by the site to play the bonus amount.
Wagering requirements are also imposed. And you have to meet them to be able to withdraw the winnings from your balance and bonus. Most of the time, players must wager a certain number of times the bonus amount. Some online casino sites suggest a maximum wagering limit per spin when using a bonus. For example, if the operator imposes a maximum wager of €5 and you wager more, your winnings will not be validated.
What’s more, virtual casinos can set a maximum withdrawal when you win with your bonus. Bonus rules are fairly complex, so it’s important to understand them properly to avoid unpleasant surprises.
Problems with withdrawals
Many players experience withdrawal problems, forcing them to lodge a complaint against an online casino. Some online gaming establishments do not pay their customers. You should be aware of the conditions relating to withdrawals before making a request.
Remember to contact Customer Support to find out more about these conditions. You can ask your questions by email, phone or live chat. The online casino you play at must give you a clear answer and provide you with the essential information on withdrawals.
Read the deposit and withdrawal conditions carefully. In this section, you can find out about all the payment solutions available on the site, the withdrawal conditions, the minimum amount you can withdraw and the times taken to process your request. The conditions for cancelling your withdrawals are also an important part of this section.
An online casino can suspend your player account for using a false identity, cheating, etc. That’s why it’s a good idea to pay close attention to the rules laid down by online casinos if you want them to pay out your winnings by credit card or other means.
Lodging a complaint against an online casino with a regulatory authority
Online casinos that legally welcome players (often from several countries) have an operating licence issued by a competent regulatory authority. Licensed operators are recognised for offering their members a secure platform and attractive services.
They make it easier to lodge a complaint against a casino in the event of a dispute. It is best to choose online casinos that have a licence issued by a recognised body such as the United Kingdom Gambling Commission (UKGC), Curaçao, ANJ or the Malta Gaming Authority (MGA).
Information on the licence can be found at the bottom of the page of each online casino site. A regulator will pay close attention to your complaint if the casino in question has its licence. Online casinos can lose their licence if many players complain about their services.
But before making a complaint against an online casino to a regulatory authority, it is advisable to go through the platform’s customer service department. Send an email to report your problem in a more reasonable manner. Live chat and telephone calls also allow you to resolve your problem in a candid manner.
Disputes are resolved more easily on gambling sites regulated by the ANJ. Be courteous when speaking with a customer service agent, as it is possible to receive a bonus at the same time.
How can I lodge a complaint against an online casino and put it on a blacklist?
One of the remedies you can consider is to blacklist an online gaming establishment. This solution should be used as a last resort if there is no other legal option. You must understand that you can no longer recover your winnings if you choose this option. This is a radical solution against online casinos that treat you unfairly or refuse to pay you despite your numerous requests to their customer support.
Filing a complaint is a tiring process that also involves a cost. It can take some time, with no guarantee that your problem will be resolved.
An online casino site can bring together thousands of members who dream of winning large sums of money. Don’t hesitate to talk to customers who are dissatisfied with the services of the gambling site that has let you down. These exchanges allow you to learn more about the practices of the casino in question. This will let you know whether the platform is really helping members who have problems with their offers and services.